Shipping policy

Peninsula Records and Books Shipping Policy

At Peninsula Records and Books, we aim to provide fast, reliable shipping through Australia Post. All orders are packed by hand and dispatched from our shop in Stansbury on the Yorke Peninsula, South Australia, with tracking available for every order.

Dispatch Times

Same-Day Dispatch: In-stock items are dispatched the same day the order is placed, provided the order is received before 1pm ACST on business days. Orders placed after 1pm, or on weekends and public holidays, are dispatched the next business day.

Pre-Order and Backorder Items: Pre-order and backorder items ship as soon as they become available. Other items in the same order will be dispatched separately, and additional shipping charges will apply for each shipment.

Delivery Options

Express Shipping: $9.95 Australia-wide via Australia Post Express, with full tracking.

Free Express Shipping: Available on orders over $150 Australia-wide. All free shipping is sent by Australia Post Express.

Signature on Delivery

All orders are sent with no signature required, which means Australia Post may leave your parcel in a safe place if no one is home. If you would prefer signature on delivery, leave a note at checkout and we will arrange it.

Vinyl in Transit

Every record ships in a rigid cardboard mailer. Even with careful packing, a minor seam split can occasionally occur in transit when a record shifts inside its sleeve. This is cosmetic only and does not affect the record or playback. If you would like extra protection, you may request at checkout that we open your record and pack the disc outside its sleeve in a protective inner before shipping.

Your Delivery Address

Please double-check your delivery address at checkout. If a parcel is returned to us because the address supplied was incomplete or incorrect, we will contact you to arrange re-delivery, and additional postage will apply.

Estimated Delivery Timeframes by Region

The estimated delivery timeframes after dispatch are as follows:

Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth): 1-3 business days. Regional areas: 3-5 business days. Remote locations: 5-7 business days.

Estimates are guides from Australia Post and may vary during peak periods.

Delivery Delays

During peak periods (such as Christmas, Black Friday, Record Store Day and major vinyl release days) or due to unforeseen circumstances such as weather events, delivery times may be extended. We will notify you if your delivery is affected.

Tracking Your Order

All orders include tracking so you can monitor your parcel from dispatch to delivery. Once your order has been shipped, you will receive an email with a tracking number and instructions on how to follow your parcel's journey.

Pre-Orders

Pre-ordered items are dispatched after the item's release date. Other items in the same order will not be held until the pre-order is fulfilled. They will ship separately, and additional shipping charges will be applied for each shipment. You will receive a separate notification when your pre-order has been dispatched.

Business Days Only

Orders are processed and shipped on business days only. This excludes weekends and public holidays, as Australia Post does not operate on these days.

Damaged or Lost Parcels

If your parcel is damaged or lost during shipping, please contact us within 7 business days of the estimated delivery date. If tracking shows your parcel as delivered but you cannot locate it, please check around your property and with household members first, then contact us. We will assist you in filing a claim with Australia Post and work to resolve the issue promptly.

No International Shipping

We currently ship within Australia only. Our services are limited to addresses within Australia.